Frequently Asked Questions
Here’s all you need, to know us better
Absolutely! We understand sometimes certain orders can be very urgent. You can purchase our Rush Option for an additional fee during checkout. The rush fee varies on the total order amount at a reasonable price. Rush prints take up to two hours (DURING NORMAL BUSINESS HOURS) for you to receive the proof and the fee does not count towards shipping, so make sure to choose the right shipping option to meet your deadline.
After your order is shipped, we will email you a confirmation email which includes a UPS, FEEDEX, DHL,or China Post tracking number. You will be able to see this tracking number from your track page and order history as well. If you are having trouble, please contact us and we’ll be able to update you on the status of your order.
Design proofs are emailed within 2 business days of order placement. If you have not received your proof within 2 days, you may contact us to check on your design. There is a good chance something went wrong with your order and we have tried contacting you by then and failed to do so. The above applies only if you have already received your order confirmation email (which means that our emails are not blocked by your mail client/provider, in other words check your SPAM or Blocked email folder after you place your order with us)
Custom banner turnaround time for shipping are as follows:
•Rush orders: Print and ship same business day as long as the proofs are approved before 3pm Eastern with the shipping speed you choose. (free shipping does not apply)
•1-10 banners turn-around time (does not include shipping): Up to 2 business days from proof approval
•10+ banners turn-around time (does not include shipping): Up to 3 business days from proof approval
•Free Shipping orders are treated as low priority. What this means is the up to 3 day turn-around time does NOT apply to orders with free shipping. Turnaround times for free shipping orders will take up to 3 weeks to produce as rush orders take priority and we print at our best convenience.)
Our 90-day promise guarantees that products do not contain manufacturing defects, and, if the product fails, breaks, or has ink issue due to a manufacturing defect during that time period, we will either replace the product or issue you a credit equal to the value of the failed product. Fliprp reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
We can order the materials and supplies directly from the manufacturers. which lowers our overall cost of shipping and design. Since we are saving money from these high-quality products, we believe the savings should be passed along to you.
- email us. Here, customers must attach a picture of the damaged banner or incorrect product(s). Typically, a customer representative will respond within one business day and resolve the issue. In some cases,Fliprp will ask for additional information related to the damaged banner
Refunds will be issued within 48 hours if the email is approved and will be processed and credited back to the original form of payment.
Yes, please input the custom dimensions in the instant price space. For example, if you are looking for a 4.5 foot by 10 foot banner, input that measurement in the space where it says “instant price.”
Repeat these exact dimensions in the “special directions” space to make sure that the design and printing teams are aware of the size of the custom banner.
if orders are returned to our facility we will make every attempt to contact the customer to reship the order. If we cannot make contact with the customer we will be forced to toss the order after 30 days of receiving the returned order.
We have 1 offices for 2 factory purposes.
Address all mail to: YI KOU JING LTD